Head of IT Solution Delivery

• Manage the overall delivery lifecycle to ensure all solutions meet agreed timelines, scope, and quality standards.
• Establish and enforce governance frameworks, methodologies, and KPIs for delivery performance tracking.
• Oversee risk assessment, change control, and issue resolution processes to maintain delivery integrity.
• Translate business strategies into executable IT delivery roadmaps aligned with enterprise architecture.
• Engage and communicate with senior stakeholders to ensure solution outcomes align with organizational priorities.
• Facilitate cross-functional alignment between business, IT, and external partners for cohesive execution
• Maintain a centralized repository of all IT solutions with complete traceability and ownership records.
• Manage solution lifecycle from design to retirement, ensuring reusability and sustainability.
• Standardize documentation and ensure version control for all delivery assets.
• Oversee IT delivery budgets, resource allocation, and expenditure tracking to ensure financial efficiency.
• Manage cost forecasting, vendor billing, and investment planning aligned with IT and business strategies.
• Ensure transparency and accountability in financial and resource utilization.
• Manage vendor relationships and enforce SLAs to ensure timely and quality service delivery.
• Coordinate with cross-functional teams across infrastructure, applications, and business operations for integrated solution deployment.
• Evaluate vendor performance and drive continuous improvement initiatives.
• Define and implement quality assurance standards and validation mechanisms across all delivery streams.
• Identify and mitigate technical and operational risks throughout the delivery process.
• Ensure compliance with internal policies, audit requirements, and regulatory standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
• Minimum 8 years in IT delivery, enterprise project management, or technology operations.
• At least 5 years in a senior management or head-level role overseeing multi-vendor and multi-domain delivery environments.
• Deep understanding and practical application of ITSM frameworks (e.g., ITIL) for incident, problem, change, and service level management.
• Knowledge of enterprise architecture principles (TOGAF), API integration, system interoperability, and scalable solution design.
• Capability in IT budgeting, cost control (especially in shifting to OPEX-based models), investment planning, and financial reporting for IT expenditures.
• Demonstrated experience in leading digital transformation, enterprise system delivery (e.g., ERP, CRM, data platforms), or large-scale application integration programs.
• Experience in telecommunications,banking, utilities, or large enterprise IT environments preferred.
• Proven history of delivering complex, cross-functional IT initiatives on time, within budget, and aligned with strategic business goals.
• ITIL Expert certification is highly desirable.
• PMP or other project management certifications are a plus.
• Proficiency with ITSM tools (e.g., ServiceNow, Jira Service Management).
• Strong analytical, communication, and leadership skills.
• Willing to work in: Karawaci, Tangerang.

Benefits

• Medical insurance
• Medical checkup