Billing Liaison Staff

• Implement the end-to-end billing process, including invoice generation, validation, and distribution to ensure timely and accurate billing.
• Perform Work Orders status espsecialy those in Service Activated & Acceptance status
• Process Advise to Bill (ATB) for new complete Work Orders/ services/ orders and ensure WO status is synchronized with ATB
• Follow up and monitor first billing date is inline with the signed acceptance form (BAST)
• Check recurring invoice and ensure all are generated regularly or as per scheduled
• Perform routine reconciliation to ensure all delivered services are billed within the contract period and follow up for hold invoices not more than 2 months : based on active services, draft invoice, sales information, and customer confirmation
• Perform achievement of SLA / restitution reporting and process
• Perform services deliverd via 3rd party to have the same billing period with 3rd party's invoice
• Perform service billing registration in CRM Iinvoice for manual invoices generated every week/ month to minimize hold record status in system
• Perform summarize M2D billing generation and report regularly to analyze revenue target gap and potential additional ATBs/ Invoices
• Brief/ educate Client and Sales to minimize billing cancellation and hold invoice
• Handle customer's billing inquiries and complaints and (if necessary) assign to relevant parties
• Work with Collection Staff to ensure smooth transitions from billing to collections, aligning on any outstanding invoices and payment timelines.
• Collaborate with Sales Operation and Sales teams to validate that billing data reflects sales agreements, contracts, and any recent modifications.
• Coordinate with the Billing Liaison Section Head to resolve any complex billing issues or discrepancies.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• Minimum of 4 years of experience in billing, revenue operations, or a similar role in a corporate or enterprise environment.
• Excellent problem-solving skills with a keen eye for accuracy and detail.
• Strong communication and interpersonal skills to manage customer interactions and work across functions.
• Strong understanding of billing processes, invoicing, and revenue recognition principles.
• Proficiency in billing and CRM software, with advanced skills in Excel or data analysis tools.
• Location: Centennial Tower, South Jakarta

Benefits

• Medical Insurance
• Medical Check Up